What if the broken cell phone?

As a general rule, if the mobile phone was broken, we attribute it to the service center and then waiting for us to be repaired. Unscrupulous services, as well as sellers often refer to the most part, the inability to eliminate the defects in the short term ... and what are we doing? Take the old (the benefit is not thrown out and not sold) waiting for the phone and calmly repaired.

Repeatedly heard that the timing of repair of some grades of more than 1 or even 2 months.

What to do in such cases and that you are entitled?

1. During the warranty period, you have the right (in case of breakage) to replace the phone with the seller on a new or withdraw money.

2. If during the warranty period, the phone was broken and you handed it in for repair, you may claim to give you in using the same apparatus.

How can that be if the vendor or service center violates your rights?

- Make a note in the book of complaints and suggestions

- Provide a seller (as to the reliability of write to the local commercial inspection) claims should be read (edit at their discretion)

CLAIM

Such number in your salon I have purchased a certain mobile phone serial number so and so.

When operating the phone was found a significant disadvantage, namely:.

(List deficiencies, etc. Indicate how many times have you accessed in the SC).

Turning on a certain date to the Authorized Service Center (provide name and address of the CC), purchase order number so and so, I received a waiver from the immediate elimination of defects found, contrary to Art. 20 hours a Federal Law "On Protection of Consumer Rights.

At the same time I was refused a similar product at the time of repair that also violates my rights under Art. 21 hours 1.

Until such number phone was being repaired. (If the phone once again broke down, and enter it). In accordance with this shortcoming identified in the service center telephone for the first time, is essential according to the editorial board of the Federal Law of 17.12.1999 № 212-F3, and also according to the list approved by Government Decree № 55 dated 19.01.1998 as amended on 06/02/2002, the demand for goods charged with not expired warranty period in respect of goods of inadequate quality.

In accordance with Art. 19 hours 1 and Art. 18 sec. 7 Federal Law on Consumer Protection, please replace your mobile phone brands such and such and such a model for similar goods of other brands and models from the recalculation of the purchase price (or demand a refund - it's your choice).

On his decision to please let me know in the prescribed period specified in law.

By this claim are attached: a copy of the warranty card, a copy of the cash and the sales receipt, the receipt of purchase order.

And most important: packaging and sales receipt are not required for the presentation