Warranty - fraud?

If a store has in stock a similar product, the seller is obliged to replace the broken on the same day the client.

Each of us at least once in their lives faced with a situation where the purchased equipment - whether computer, TV, tape recorder, etc. - Failure of the start of its operation. The situation is painfully known. But what to do in this case, he knows not everyone. What if the store where the purchase was made, eloquently told, that this failure is not included in that little concept of "warranty"?

This article describes just such moments and methods that lead to a settlement of these situations.

The first thing you need to make the customer when purchasing a particular technology is to make sure that the product purchased is in working condition. Neither store has no right to deprive a client of this right.

Often, if you wish to check the buyer to buy goods in response to hear the phrase "We have no proper place", "We give a guarantee and does not make sense check", "This product is packed with factory packing ..." and so on. Primarily, this indicates an insufficient level of service and unskilled consultants. With these outlets are urged to sever all transactions in the future. Still need to check whether the serial number stored in the warranty card with the number on the product and box. In this case, the packaging (often a box) also plays a role, because if there is no product warranty is not taken (these points are also often do not stipulate in the stores).

Thus, the purchase is made. After some time the vehicle goes down. The term of warranty has not expired and the buyer (which is natural) refers to the point of purchase. Since then the fun begins.

But I assure you that whatever is said, no matter how beautifully told, that this failure is not included in warranty service, all of this is pure pretense. Of course, the store is beneficial to the buyer paid for the repairs! But not in the event warranty service (it is only on when the operation of equipment held strictly to the instructions).

There are certain public documents, which govern such situations. In this case, the Law on Consumer Protection, under which the warranty repairs must be made in periods of not more than 14 working days, otherwise - is replaced by a new one. Or, to be returned to the amount spent on the purchase, the full amount (in this case fall in the price for this commodity or an increase in the refund does not affect). In case of default of these requirements the client has the right to appeal to the appropriate authorities or else to sue.

That's what you need to know every customer, not to be deceived. There is another small but very important point. Few people know that while repairs to the client should be granted for temporary use product, completely replacing the functionality broken. This enables the client does not receive the inconvenience of the situation.

And finally. If a store has in stock a similar product, the seller is obliged to replace the broken on the same day the client. This is the most important rule, because 90% of similar goods is on the shelf, and the buyer is experiencing discomfort.