Everybody knows that the relationship between the consumer and seller in today's far from ideal. Despite the fact that there is a law on consumer protection, which is kind of like the latter and is designed to protect consumers do not always have a clear idea about it. Number of those who understands the law and is interested in their rights and applies the selected articles in the daily consumer life is negligible.
Owing to the nature of their work almost every day I have to deal with specific examples of violations of the seller the legal rights of consumers and customers (they are also consumers) are literally every day are cheated or circled around her little finger. For example, one particular case. In a sound design studio, which is to some day wear a decent reputation as one of the families decided to purchase an embedded kitchen.
I had noticed, your choice, draw up a contract (the number of its pages more than three dozen), contributed that amount, which is approaching half a million rubles, and then waited, and when they deliver their long-awaited kitchen ... At any time after the contract kitchen still buyer brought in time, but it was too early to rejoice. In the process of assembling furniture customer was faced with a whole set of interesting flaws (one of them - in the kitchen there was no back-light, and its kit production was impossible to establish). It is gratifying that the consumer was not the timid, so decided to beat up "luminous" end (until his kitchen does not shine on the victory of light) ... And then the action takes place as usually happens. Therefore, the information below, you can easily get yourself a note, if you happen to such a story.
So, you bought a kitchen (sofa, bed, desk, etc.), and the acquired product was defective. First, do not waste time, make a statement (in other words - a claim) to the seller (manufacturer, dealer, artist, etc.) in connection with the improper execution or no default. Please note you must decide who is going to bring his claim (it must be either the seller or the manufacturer - is one such person). The complaint should clearly indicate the requirement stipulated in the laws on consumer protection.
The claim must be made in two copies, one of which is transferred to the seller (manufacturer, performer), and the second seller (manufacturer, performer) makes a mark on her receipt. Sometimes it happens when a seller (manufacturer, performer) refuses to accept the claim, either tavit his signature on your copy. Do not get discouraged too soon. In this case, send the claim certified mail with return receipt requested. By the way, you can submit a claim to any employee of the company without the required signatures, if the witnesses you will be at least 2 people (will fit husband, girlfriend, grandmother, mother in law, brother, etc.). Just keep in mind that in one instance be sure to specify: the date of the claim, names of witnesses, their passport details, addresses and signatures. If the case goes to court, your witnesses will be required to validate the situation.
After receiving a claim, the seller (performer) must decide how to review your requirements. In due time, it must either satisfy your requirement, or refuse you. As a rule, those unscrupulous sellers who are counting on naive buyers, and have to deal with persistent and savvy consumers, sooner or later surrender and forfeit all pay and compensation for moral or material damage, breach of contract terms, conditions, etc. If your regular requirement and does not hold, arm endurance, call a lawyer in the Committee on Consumer Protection (district, municipal and regional) and bring it to the end. A logical result of a failed purchase should be the court where the specialists of the respective association of consumers must protect your right to a proper level. In the court also can be accessed and independently (after consultation with the experts).
PS As I have described the particular case of justice still prevails: in the kitchen is now bright, warm and cozy, and the consumer is satisfied and the purchase, and paid compensation for damage (time, nerves, inconvenience) ...
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