Complaints. How do I use it?

A consumer of goods and services. But in the world, the quality of goods and services in particular, leaves much to be desired. Even foreigners who normally serve in our country much better than the Russians themselves, not once encountered rudeness, rudeness or poor-quality goods. What can we say about ordinary citizens.The only thing that still afraid to sellers, this mysterious organization Rospotrebnadzor. True, the appeal back on the little things go our own peril. Because, like any large public or formal organization, Federal Service requires evidence. And rudeness is irrelevant prishesh, even if there is an audio or video. 

To this case and there is a book of complaints. Its official title - "The book reviews and suggestions. We rarely ever remember about her, considering ineffective in solving real problems. However, here we are not quite right. This book can be effective when used correctly. Too often business owners are unaware of what is happening right under their noses. In this case, having one single account, you can make a difference.

Before you leave the autograph in the book of complaints, make sure it is correct and complies with the law. Otherwise, you will have an argument for appeal to the Federal Service. This book of complaints and suggestions all numbered, proshnurovana and seal of wax. This is done to a dishonest seller was not tempted to pull out unwanted page. Near the print must be signed by the manager. Inside the notebook on one side - a place for contacts and comments of administration, on the other - for the most complaints. Externally, a notebook can be different, but the important thing is that she was framed by the responsible person.

At the beginning of the book, on the first page or pages should be placed user. The aim of this instruction - to help the person who decided to take the first book. There must also be specified and phone the authorities, as well as Gostorginspektsii, Department potrebrynka and services to the city and prefecture governments. That is, precisely those institutions, which at this very company can complain.

Some think that the book reviews - this is such a notebook in the box (or in the ticker, as you wish). In fact, it is an official document. And, as any official document to be registered, of course, provided that it is the right book. Otherwise, it is an occasion to appeal to the regulatory authorities. Properly designed book of complaints no one has the right to throw away. Neither the seller of goods or services will not take this step, because it replaced an old book on the new can only be completely filled with all of its pages.

Demand book reviews and suggestions you can in any organization or company that provides services or sells goods. Even the police have a Complaints Book, so that if anything I recommend to use it. I can say that the police on your account there just react. In any organization, the book should be clearly visible to the customer location. It must provide upon request. If you give it to your use of the second requirement, this should also be reflected in your complaint. To explain to someone why do you suddenly need it, you do not have to. Moreover, are not required to submit their papers.

The very same record stands to make as detailed as possible. But we should not step by step to state what happened. Only the essence. For example, the seller name not served me in 00 hours 00 minutes. In this case, was absolutely free, and a request to give me attention has responded with the phrase: "I have no time." Himself at that time was talking on a cell phone. The more details you leave, the greater the chance that action will be taken.

By the way, by law you must not only handle writing complaints to provide, but also provide a desk and chair. Not be superfluous to demonstrate their knowledge is unfair to employees of the firm. Practice shows that people who know their rights and are able to claim them, in our country are respected.

According to the same law, the company director or his deputy must consider the complaint made to the book in two days. That is, you can expect that your remark will see, at most, two days later. Then within five days, they must carefully understand the essence of the issue and take action to correct deficiencies and irregularities in the company. In order to know whether these same measures taken again, just visit the enterprise and look to the book. On the other side of the page where you expressed your proposal should be the mark of the action taken. By the way, if you left your address, you'll also written response within five days to send required.

It is worth remembering that the information submitted by you in the book claims, is not confidential, so she can take any person who has taken up a book.

If for some reason to take action on your complaint requires more time, then this too must write on the reverse side of the sheet. This longer period of time in no event shall not exceed fifteen days. All that was listed above, this is an ideal. In reality, the laws on complaints in the book reviews and suggestions are rarely enforced.

That is, on your complaint may be how to respond, or not. True, every year the managers who pay attention to consumer complaints, it is becoming more and more. Anyone because you do not want to lose customers. And most interestingly, it's mostly the heads of small businesses. But big companies such as banks or reputable huge shops with lots of branches, are deaf.

The most common simple refusal to provide the book. Excuses can be very different. Can say that it is on the registration (this is the most common), or that the authorities decided to see it up close and now she's in them (him, her) home. And can not say anything at all. Just take away your legal rights.

Under the law, even if the book is on the register, you are obliged to give two sheets of paper. They need to express the essence of their claims in duplicate. One of the sheets remain in the store. Another, which will be painted on the receipt of the complaint will remain with you.

In the case of a complete denial of the legitimate right to complain has two options. The first of them - is to try to reach a superior officer and explain the situation. After these explanations, the "disappeared" or are a "boss" is a book. But not always. If not found, you should not lose any more time, you need to make a written complaint to the denial of the book claims. Necessarily in duplicate. Form drawing is arbitrary, but it's worth more to note the facts: the names, time and date. One copy is given to the representative organization for which you complain, the second with the signature on the receipt of the complaint is with you. If you refuse to accept the complaint, it can be sent by registered mail with return receipt requested.

Also send a copy of the complaint is in the Department of the consumer market of the city and territorial administration Rospotrebnadzor. Investigate your complaint and take appropriate measures are required within a month. You also have - to send a detailed report on action taken. Everything must be done in writing to exclude the possibility to forget about your complaint.