What is ISO?

The goods on the packaging of products we'll often see a mysterious inscription ISO 9000" and the like.  What lies behind this abbreviation?

At one time, specialists of the International Organization for Standardization (International Organization for Standartization) developed a family of ISO 9000 standards, which are currently the most popular for quality management systems certification.  On the basis of these standards is certified by the majority of enterprises around the world.  In market its own national standard GOST R ISO 9001, but national standards, on the other hand, are not always recognized in other countries.

The system contains eight basic principles of management quality , that's about it and I'll tell more in detail.

In fact, these principles allow management companies to successfully implement a quality management system itself, which provides a high quality of their product.

First principle.  Focus (focus) on the consumer

Any company, regardless of whether it provides services or produces a product that satisfies certain needs of customers.  At the same time and depends on the consumer in their requests to the supplier of goods or services.  Therefore, the support relationship with customers is the primary principle of SCM.

The second principle.  The leading role of the leader

Without the analysis and planning of production lines and symbols in the main goals of the company's development is difficult to ensure the harmonious development and the existence of production as a whole.  And that is why it is important that the leader does not only monitor but also to make rational organizational decisions.  The activities of management, according to standards ISO, should be directed to satisfaction of the end user.

The third principle.  Participation worker

Only one interest management can not provide the proper level of production, it is necessary that the final product was of interest to all workers.  Such an interest can best exploit the potential of the employee.

Principle Four.  Process as a basis for

Building Resource Management (trademarks, intellectual, etc.) should be organized as a single and inseparable process.

The principle of the fifth.  System approach to management

Resource management as a single process can only be provided clear guidelines for the organization, so the analysis and elimination of deficiencies in the administration (management) are important and achievable using a systems approach.

The principle of the sixth.  Continuous improvement

Stop at any stage of company development leads to a lag of competing industries, which leads to lower quality product (service) with respect to competitive products.

The principle of the seventh.  Making decisions based on the analysis

Before deciding to conduct a thorough and detailed analysis of both the competitors and the prevailing market situation.

Principle Eight.  Relationships with suppliers based on mutual benefit

This approach allows the relationship to avoid shortages of parts and other materials needed for production.

The organization of production based on these principles, enables the production of certified for compliance with ISO.