Whether the buyer is obliged to hand over the bag at the supermarket? How to protect your rights

Every day we crosses the threshold of supermarkets, but do not think about how every day and quietly here violated our rights.  And to avoid that today is quite simple - you just know their civil and consumer rights and to remember that the legislation is almost always on the side of the consumer.

Donate a bag in a locker?

The first thing we encounter, going to the supermarket - it is persistent, please pass the bag in a locker.  In this case, the most conspicuous place near the crates adorned sign that the administration is not responsible for the safety of surrendered items.  The main thing to remember in this situation - the buyers is not obliged to hand over their bags, regardless of their size and content, and the guard has no right to inspect any of their input or output or prohibit the visitor to enter the territory of the store.  Legislative basis for this is art.  421 Civil Code and the Guidelines for retailers operating in Moscow.  The only possible correct sentences administration in this case - free packing personal belongings of visitors in a vacuum package.

What if triggered magnetic detector at the exit?

The reasons that can trigger magnetic frame in large supermarkets or grocery stores, very different - and magnetized metal items, discount cards, and even metallic strips on some currencies.  Therefore, the operation of the magnetic frame is not a proof of the theft and can not be cause for arrest and search customer service security shop.  Employees of the store can only call up the police and politely suggest to wait for her, but insist the buyer or held by force, they do not have the right - on his side of the station.  203 of the Criminal Code, on which for such abuse of power threatens the security guard imprisonment for up to 8 years.  If the buyer does not want to wait for the police, he could leave the store, and the maximum that can make the security guard - is to accompany him on his way, telling the police about the movement.

Log in with prams - allowed?

Many young mothers are not often seen polite messages on the doors of shops - they are invited to enter the trade area without a wheelchair, so as not to hamper shopping other customers.  In fact, no shop has the right to restrict the way the rights of young mothers and the disabled in wheelchairs, as an argument can lead article 429 CC.  As a general rule, shops refer to their own statutes, which are in reality their internal documents and may not apply to buyers.  Alternative, which is not contrary to law - employees can themselves fill a basket right product and bring it to the cashier, or assign responsibility, which will look for wheelchairs, while their parents are shopping.

What if the unpaid goods accidentally crashed?

If the buyer accidentally breaks a bottle or jar, then under the Civil Code, he is not obliged to pay its price.  According to Article 459 of CC, all risks for the safety of products as well as responsible for poor quality merchandising and narrow passageways lie with the seller.  And just as in many enterprises require the examination of industrial safety , major shopping is to conduct an internal audit of the passages and alleys between the shelves for comfort and safety of consumers.  The only exception is damaged goods still outstanding - if there are witnesses or videotape of that damage was intentional, the store may put the buyer's claim, for example, for disorderly conduct.

What to do with small coins, large bills and damaged the money?

Another very common and unpleasant situation - the cashier refuses to accept small penny coin or torn money is, at best, explaining that in future he will have to pay the price with others buyers.  However, the buyer is a problem should not worry, just as a cashier in trouble with the issue of putting large bills.  All this money - the currency of the Russian Federation  and, according to the letter of the Ministry of Finance of the number 104, stores must unquestioningly accept them.